It is AI, but not a generic off-the-shelf bot. We design a custom script and conversation flow for your business, then configure AI agents that can handle both phone calls and messages. Our team sets clear guardrails around what the AI can and cannot say and continues to adjust it based on real conversations. You get the availability and speed of automation with humans supervising how it behaves.

Yes. In many businesses, most of the revenue-producing conversations actually happen through text, not live phone calls. We can connect AI agents to your website chat widget, SMS, and other supported channels so leads can start a conversation in the way that is most natural for them. Voice can be added when it makes sense, but we do not force everything into phone calls if your customers prefer messaging.

We design it to fail safely. If a caller asks something outside the script, the receptionist will collect their details, let them know a team member will follow up, and hand the conversation back to you. During the first weeks we review transcripts and tweak the flows so these edge cases get handled better over time.

The exact channels depend on your setup, but most clients start with a combination of website live chat and SMS. From there, we can add voice calls and in some cases other channels such as Facebook messages, Instagram, or WhatsApp where applicable. Our goal is to follow the way your customers already reach out, rather than asking them to change their habits.

This works best for local service businesses where missed calls, texts, and messages equal missed revenue: home services, clinics, professional services, and similar “book an appointment” models. It is not a fit for emergency hotlines or highly regulated situations where every word must be read from a script written by your legal team.

We usually start with a low-risk pilot: a flat monthly service fee that covers the build, monitoring, and ongoing adjustments as real conversations come in. There is no long-term contract. If the system is clearly not helping your business after the pilot, you are free to stop.

Usually no. For calls, we typically set up simple call-forwarding from your existing number so your customers keep using the same number they already know. For text and chat, we either connect to the tools you already use, or provide you with a modern easy-to-use chat widget and messaging setup inside our system.

Yes. If you prefer to answer the phone yourself during normal hours, we can set things up so the AI only steps in when a call would otherwise go to voicemail. For example, we can route after-hours, weekend, and vacation calls to the AI employee, as well as calls you miss when you are already on the line or out on a job. That way you keep control of your live calls, and the system quietly catches the ones that would have slipped through the cracks.